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Once you receive your Dvice order, you have 14 days to return it to the seller. All you have to do is reach out to us.
Just a few important things to be aware of:
If you receive a wrong or defective item, there are missing accessories, or if you change your mind about the item, you can ship it back for free.
If you believe your item was damaged during transit, please let us know within 3 business days of receiving it.
What about returns after the first 14 days?
Sometimes issues only appear after prolonged use, which is why items sold on Dvice are covered by a 1-year commercial warranty provided by the Seller. The 1-year commercial warranty starts from the date of delivery and covers materials and workmanship defects, whether affecting hardware or software.
The 1-year commercial warranty doesn’t apply to wear and tear from normal use (including a decrease in battery capacity), significant impact damage, or oxidation (liquid damage). The 1-year commercial warranty will also no longer be valid if your item is repaired or tinkered with by anyone not authorized by the seller.
The 1-year commercial warranty is offered in addition to the legal guarantees due by the Seller and therefore does not affect your rights under the legal guarantees.
