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Information about us

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Information questions

Frequently Asked Questions

Are all your smartphones genuine?

Yes. Every device we sell is 100% authentic, sourced from trusted and verified suppliers. Each phone undergoes a strict verification process to ensure originality and full functionality.

What grading standards do you use?

We use a premium, transparent grading system designed for accuracy and consistency:

Premium –Almost flawless, minimal to no signs of use
Excellent – Minor signs of use, fully functional
Good – Visible wear but excellent performance

Every device is tested through a multi-stage inspection process.

Do your devices come with a warranty?

Yes. All smartphones include a standard Connectels warranty, covering functionality issues not caused by misuse. Optional extended warranty plans may also be available.

What should I expect in the box?

You will receive the device, securely packaged in premium protective packaging.
Accessories (such as charger or cable) may vary depending on the model and product listing.

How fast is delivery?

We offer fast, secure UK delivery, usually dispatched within 1-2 business day.
Express shipping options may also be available at checkout.

Do you offer international shipping?

At this time, DVICE focuses primarily on UK deliveries.
International shipping may be available upon request — contact us for details.

Can I return my device?

Yes. We provide a hassle-free return policy.
If the device does not match the description or you experience an issue, you can return it within the policy window for a replacement or refund.

How do I know the device condition is accurate?

Every phone is: